Solve Problems from the Root

by Ken Chan

Juggling the demands of clients, suppliers, family – it’s easy to take the path of least resistance. It’s easier to not ask the hard questions and quickly “assume” what is needed. We may be surprised, however, if we ask more questions. And the result may go much further than the immediate sale or solution. As a business owner in a highly competitive industry, I am always … [More]

Agents of Organizational Change

by Valerie Zeller

There has always been a co-dependent relationship between program and portfolio management (PPM) and organizational change management (OCM). After all, projects are the agent of change, and change is required for enterprises to survive and thrive. Businesses need projects and programs to implement a strategic initiative, deliver a new service or bring a new product to … [More]

Negotiation: How to Defuse Tension and Mistrust

by Samuel Dinnar and Lawrence Susskind

Most entrepreneurs enter a negotiation thinking they will be successful and are surprised when they fail to reach an agreement. We have found that, in order to negotiate productively, entrepreneurs or their agents need to learn how to defuse tension and mistrust right from the beginning. Implementing the following actions can be highly effective: Defuse Tension before It … [More]

Multilevel Marketing – Legal Pitfalls to Avoid

by Shelley Tolman and Marvin Ruth

For decades, multilevel marketing has permeated not only the business landscape but the American home. From Tupperware to jewelry to dietary supplements, the concept is familiar and widely utilized to grow brands from the mom-and-pop level to national powerhouse.  Essentially, a multilevel marketing business model is one in which the company sells products directly to the … [More]

Leading Loyalty

by Mike Hunter

In business, if people merely like you, you’re in trouble. They need to love you! In Leading Loyalty, readers will learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. Winning customers’ their hearts will not only result in them purchasing more — that’s the company they’ll talk up to everyone they … [More]