Five Ways to Cultivate Innovation and Problem Solving 

by Karin Hurt and David Dye 

Automation is a great way to drive costs out of operating a business and free up time for the humans to do what humans do best: think strategically and solve problems. But it’s not possible to just flip a switch and turn on the problem-solving gene in employees who’ve never been asked to think critically… [More]

Brands Under Fire

by Peter Horst

Nike. Starbucks. Patagonia. Nordstrom. Uber. Budweiser. Pepsi. NFL.  What do these brands have in common?  They’ve all been at the center of a firestorm of social and political controversy, poster children for the risks brands face today as they sit squarely in the crosshairs of a politicized marketplace. The news seems to carry a new… [More]

From Customer Service Mishap to Opportunity

by Shaun Belding 

A couple of months ago, Frontier Airlines provided us with a brilliant case study on the importance of customer experience. It’s a great example of how one simple customer service failure can have serious consequences in the form of a social media maelstrom.  It began when poor weather conditions caused Flight 1756 from Des Moines… [More]

ROI: Return on Involvement

by Michael R. Solomon, Ph.D.

Imagine this conversation between two shoppers at a car dealership: Consumer #1: “I want the one I read about in the latest issue of Car and Driver magazine: It has a six-cylinder turbo engine, a double-clutch transmission, a 90 strokebore, and 10:1 compression ratio.” Consumer #2: “I want a red one.” Obviously, these two people… [More]

Tackle the Pain of Business Change

by Andi Simon, Ph.D.

Forget what they say about love. It’s change that hurts. Corporate leaders say it is the biggest challenge they’re facing today. Constant change makes it difficult to remain relevant and to create value for customers. What is worse is that most people don’t know how to manage the changes they believe are essential for their… [More]

Is Technology Costing You Credibility and Influence?

by Stacey Hanke

You’re the boss, the leader, the master of business; yet your team is becoming increasingly frustrated with your over use of technology in the workplace. Employees cannot express how your behavior is challenging their willingness to act upon what you say. Influence is essential to running a successful organization and can be earned only through… [More]

Snaring the Right Web Designer

by Drew Barton

The Web designer you ultimately choose will play a critical role in the digital success of your business, which is why you need to be able to ask the right questions and identify obvious red flags during the interview process. Recognizing and avoiding red flags can be the key to protecting yourself against a bad… [More]

A World of Difference in Leadership

by Martha Mertz

Leadership has been a hot topic for several decades, and the ways women lead has landed at the top of the discussion. Although the pace has been less than dazzling, women have found their footing in every level of existing organizations or have created organizations to provide an environment suitable for them. I should know.… [More]

Capitalize on New Facebook News Feed Algorithm

by Alexis Krisay

Recently, Facebook announced some significant changes to its news feed algorithm that will, ultimately, affect both users and businesses. According to reports, Facebook’s executive team saw that news articles and marketing ads were creating an imbalance in the platform, drowning out all the personal moments people had to share. The new algorithm aims to correct… [More]

Attitudes toward Supplier Integration: the U.S. vs. China

by Professor Thomas J. Kull

Employees don’t always agree with company initiatives. On the one hand, leadership may be committed toward an organizational change that many company employees view negatively. Downsizing is an obvious example, but new technologies or new techniques may also have this effect. On the other hand, employees may have a positive view toward an initiative that… [More]